Policies & Procedures

RETS has a range of policies and procedures that set out how we manage the delivery of the education and training services we offer our students.

To read more about the policies and procedures listed below, click on the document title to open a PDF.

Fees and Refunds Policy (266.72 KB)
 Student Support Policy (145.08 KB)
 Consumer Protection, Complaints & Appeals Policy (287.36 KB) 
 USI Issuance Policy & Procedure (164.63 KB)
 Initial Skills Assessment (including LLN) Policy (141.16 KB)
 Smart & Skilled Notification of Enrolment Policy(701.00 KB)
 Data Protection & Student Privacy Policy (653.53 KB)

Here you will find some commonly used forms at RETS:

Fee Refund Request

This form should be downloaded and completed by any student who wishes to cancel their enrolment and seek a refund for fees paid. Ensure you have filled in all required detail, provided evidence, and noted the administration fee (non-refundable) associated with the refund you are requesting. Please note that all refund requests are subject to approval and are assessed on a case-by-case basis. Refunds are only provided under certain circumstances. Once completed, please email to admin@rets.com.au. Further information about fee refunds and cancellations can be found in the Student Handbook.

Refund Form

Enrolment Extension Request Form

This form should be downloaded and completed by any student who wishes to extend their enrolment beyond its default expiry date. Ensure you have filled in all required detail, and noted the fee associated with the extension you are requesting. The maximum period a course can be extended by is six (6) months. Once completed, please email to admin@rets.com.au. Further information about course extensions can be found in the Student Handbook.

Course Extension Form (66.34 KB) 

Request for reissuance of Certificate/Transcript/Testamur

This form should be downloaded and completed by any student who wishes to request a reprint and reissuance of their Certificate, Statement of Attainment, Transcripts or Testamur. Ensure you have filled in all required detail, and noted the fee associated with the reproduction of a certificate or statement you are requesting. Once completed, please email to admin@rets.com.au. Further information about certificate reissuance can be found in the Student Handbook.

Certificate Re-issuance Form (78.94 KB)

Certified Copy Form

Certified Copies (487.22 KB)

Student Consent for AQF Document Authentication Form

Student Consent Authentication (171.96 KB)

Student Permission to generate your VET transcript instructions

Student Permission to generate your VET transcript (129.96 KB)