Policies and Procedures

RETS has a range of policies and procedures that set out how we manage the delivery of the education and training services we offer our students.

To read more about the policies and procedures listed below, click on the document title to open a PDF.

Fees & Refunds Policy & Procedure Fees & Refunds Policy & Procedure (870.69 KB)
Student Support Policy & Procedure Student Support Policy & Procedure (833.39 KB)
Consumer Protection, Complaints & Appeals Policy and Procedure Consumer Protection, Complaints & Appeals Policy and Procedure (575.02 KB)
USI Issuance Policy and Procedure USI Issuance Policy and Procedure (680.67 KB)
Recognition of Prior Learning (RPL) and Transfer (CT) Policy and Procedure Recognition of Prior Learning (RPL) and Transfer (CT) Policy and Procedure (489.69 KB)
Course Variation Policy & Procedure Course Variation Policy & Procedure (716.65 KB)
Initial Skills Assessment (including LLN) Policy and Procedure Initial Skills Assessment (including LLN) Policy and Procedure (503.04 KB)
Smart & Skilled Notification of Enrolment Policy & Procedure Smart & Skilled Notification of Enrolment Policy & Procedure (678.27 KB)